Because we work by appointment only, we reserve our time exclusively for you. We request you understand and respect our cancellation policy. If you need to reschedule or cancel your appointment, we require a minimum of 24 hour cancellation notice (full set of eyelash extensions require a 48 hour notice minimum due to the length of time). Cancellations of less than 24 hours or no shows will be charged the full amount of the service price. If you are coming using a gift certificate of any kind and you do not provide us with a 48 hour notice, your certificate will be voided and will not be available for future use.
Late arrivals will not receive an extension of the schedule service times, as this would be unfair to the next guest. We will do our best to accommodate you in the time remaining, and you will be responsible for the full service price regardless of actual time spent. We value your time and ask that you value ours.
Any issues needs to be be resolved within 48 hours or asap. If you no show for the appointment, we will not be able to help you.